Olivia Keenan | Trainee Solicitor

Consumer Disputes

If you have purchased goods or services since October 2015, your rights are protected by the Consumer Rights Act 2015. This Act was designed to simplify consumer law, and resolve consumer disputes in a quick and efficient way. Jackson Boyd has a wide range of experience in advising both consumers and traders on their rights and duties under this new legislation. Our specialist dispute resolution law firm will aim to resolve your dispute at the earliest opportunity; however will not shy away from taking your case to court in order to resolve matters in your favour.

Goods and Services

The Consumer Rights Act offers protection to consumers in relation to the purchase of goods and states that traders must ensure that their goods are of satisfactory quality, fit for purpose and are sold as described.

As a consumer, you may find yourself in a situation where the goods you have purchased do not satisfy the criteria above or where you have contracted with a trader to provide a service, it has not been completed with ‘reasonable care and skill’ or within a reasonable time. In situations such as these where a resolution cannot be agreed with the other party, it is often useful and even necessary to ask for the intervention of professional and experience dispute resolution lawyers, which is where Jackson Boyd can help you.

Our friendly and professional team will take the time to understand the key areas of your case in order to resolve matters in your favour.

If you find yourself in a consumer dispute, our team at Jackson Boyd will be on hand to advise you of the remedy you may be entitled to which can range from repeat performance from the trader to a full refund in some circumstances.

How can Jackson Boyd help with consumer disputes?

We have a vast range of experience in resolving consumer disputes so whether you are pursuing or defending a claim, we will work on your behalf to achieve the best outcome possible for you. We understand that where you find yourself in the middle of a dispute, that it can become overwhelming trying to reach an agreement. At Jackson Boyd we can take the problem out of your hands and offer specialist legal advice in order to find the resolution and outcome you have been looking for.

If your consumer dispute has come to a point where you require legal assistance, we are ready to provide this. We recognise that every case is different; that you will want a specific resolution to the dispute, and that it is likely to have been a stressful and difficult experience for you so far.

Whilst our aim is to resolve your dispute at the earliest possible opportunity there will be occasions when a court action is necessary in order to expedite matters or in situations where the third party is not willing to enter into settlement negotiation. Our team of experienced litigators will not shy away from taking your case to court in order to resolve matters in your favour.

Get in touch with our Specialist Dispute Resolution Lawyers, Glasgow & Edinburgh

Our dispute resolution specialists will ask you detailed and relevant questions about the situation you are in, and will then be able to give clear and concise legal advice about what happens next.

We will guide you through the consumer dispute process from beginning to end, helping to ensure that it is as stress-free a process as possible. For a free consultation, please contact us today by calling 0333 222 1855 or contact us online. We look forward to speaking with you about your situation, and to helping you resolve your consumer dispute.

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