Sally Reynolds bought six tickets to go and see a Little Mix concert. Sally is deaf and booked for herself and two deaf friends to go with their daughters who are able to hear.
In order to get the full experience Sally made a reasonable adjustment request to the concert promoters, LHG Live, to provide a British Sign Language Interpreter.
LHG Live initially offered her carer tickets in order that Sally could bring her own interpreter but this was not deemed reasonable by Mrs Reynolds.
Mrs Reynolds made three separate requests and on each occasion was advised that no interpreter would be provided without any suitable explanation given.
Under the Equality Act 2010, any organisation supplying a service to the public is under a duty to make reasonable adjustments to ensure that a disabled person’s experience is as close as possible to that of someone without a disability.
Mrs Reynolds applied for a court injunction in order to force the promoters to action the request. Following this legal action the promoters conceded and agreed to provide an interpreter.
An issue arose on the basis that the interpreter was only instructed to appear during the main event, Little Mix’s performance. There was no interpreter present during the support acts’ performances.
Sally Reynolds is now issuing legal proceedings for the failure to make reasonable adjustments, in the form of supplying an interpreter, for the whole concert.
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