Ruthven Bell | Associate

The Willy Wonka Experience in Glasgow: A Sweet Dream turned Sour Reality

In the heart of Glasgow, amidst the hustle and bustle of the city streets, a tantalizing promise awaited those who purchased tickets to the highly anticipated Willy Wonka Experience. Billed as an immersive journey into the fantastical world of Roald Dahl’s “Charlie and the Chocolate Factory,” expectations ran high as eager visitors anticipated a delightful adventure filled with whimsy and wonder. However, for many, what they encountered fell far short of the magical experience they had envisioned.

As guests passed through the gates adorned with swirling lollipops and oversized candy canes, excitement buzzed in the air. Yet, as they ventured deeper into the experience, it became apparent that all was not as enchanting as it seemed. Reports soon emerged describing the event as nothing short of a shambles, leaving attendees feeling disappointed and disenchanted.

Unfortunately, the Willy Wonka Experience was not the sweet dream they had hoped for but rather a bitter disappointment. Despite the anticipation and excitement surrounding the event, it ultimately failed to deliver on its promises, leaving attendees feeling disillusioned and let down. Whilst the allure of the chocolate factory may be eternal, the reality of recreating such magic is far more elusive. And in the end, perhaps some dreams are best left to the imagination.

Know Your Rights: Consumer Rights Act 2015

Under the Consumer Rights Act 2015, consumers have certain rights when purchasing goods and services that do not meet expectations.

Under the act all contracts for services must do the following:

  • The trader must perform the service with reasonable care and skill.
  • Information that is spoken or written is binding where the consumer relies on it.
  • Where the price is not agreed beforehand, the service must be provided for a reasonable price. What is reasonable is judged against what other traders in the same field would charge. If the trader over-charges it will be quite obvious.
  • Unless a particular timescale for performing the service is set out or agreed, the service must be carried out in a reasonable time. If the contract does not give a completion date the timescale must be reasonable. Reasonable depends on the circumstances of the service provided, for example where specialist skills or work are required or the work is quite complex.

If the service provided does not satisfy the above, you have a right under the Act to require repeat performance. If this is not possible or not carried out, you then have a right to require a price reduction.

If you have purchased tickets to an event and feel that the service provided fell short of what was promised, you may be entitled to seek redress from the event organisers in the form of a refund or compensation.

To exercise your rights under the Consumer Rights Act 2015, you should contact the organizers of the event and outline your concerns. If they are unwilling or unable to resolve the issue, you may consider seeking further assistance from consumer rights organizations or legal professionals.

AI Generated Advertising

The organisers of the Willy Wonka Experience used Artificial Intelligence technology to generate advertising content and images to promote their event. The result of this is that the service provided in reality, fell far short of the consumers’ expectations.

As the use of AI generated content increases, we expect to see more and more situations in which provided services fail to meet the standard expected of the consumer.

Remember, as a consumer, you have the right to expect services that are of satisfactory quality, as described, and provided with reasonable care and skill. If these expectations are not met, you should not hesitate to assert your rights and seek appropriate recourse.

Ruthven Bell

Ruthven Bell

Dispute Resolution Team

Contact us Share this page

Request a free call back

Our specialist lawyers will call you back at your preferred time to discuss your situation and explain how we can help.

Request Call Back

What our clients say about us

Read more